Frequently Asked Questions
All orders are carefully packed and filled with packing material to prevent damage. Should damage nevertheless occur on the packaging, please contact us within 24 hours of receipt via email@example.com.
The delivery costs per order are € 2.95 (incl. VAT).
We ship orders above €20 within the Netherlands and Belgium for free.
For deliveries in the rest of Europe, delivery costs are free with purchases above €75. Please note the delivery costs, which differ per country.
With every order you will automatically receive a track & trace code from PostNL at the email address you provided. There you can track the status of your order.
If you are not at home for the first delivery, a new delivery time will be determined. You can continue to track the package via Track and Trace.
Payments can be made with us via bank transfer, iDeal or credit card. More information about payments can be found here.
Payments from a Dutch bank can be made through iDeal, credit card or bank transfers. We also accept credit card payments from abroad. We deliver to most countries in Europe.
Online payments are encrypted and run through a recognized intermediary, Stichting Mollie.
Action and discount codes
When you have received a promotional code, it can be entered on the 'Shopping cart' page under the heading Discount code. Enter the discount code and the discount will be applied automatically.
If a promotional code does not work, there can be several reasons:
- Some promotions are personal and non-transferable. These promotional codes are linked to the email address known to us. The promotion is only possible for orders through the linked email address.
- The promotion has expired. Many promotions are of a temporary nature and it may be that it has expired in the meantime, so that the promotional code is no longer valid.
- The promotional code has already been used by the same person. Usually, a promotional code can be used once by a person. Entering the promotional code again gives an error message.
- The promotional code is limited in number of orders. This concerns promotions that only apply to the first number of orders. For example, after 100 orders, this promotion expires automatically. So be quick.
- Combination packages and other offers are excluded from promotions with codes. These items can be purchased without a code at a reduced price.
In case personal codes represent a fixed amount, these can only be redeemed against products on our site. It is not possible to exchange it for money.
Only 1 promotional code can be used per order. Multiple promotional codes cannot be combined.
Yes, you may return a product to us within 14 days (from the day after receipt of the product). Make sure that the product is undamaged and unused. After opening, our products can no longer be returned.
For more information, read our return policy.