Return Policy

Changed your mind? No worries. You’re welcome to return your product within 14 days of receiving it, no explanation needed.

Please note: our products are hygiene products. Opened or used products can therefore not be returned. Make sure the product is returned unopened, undamaged and in its original condition.

Once we have received the package, we will confirm receipt by email. The purchase amount will be refunded to the account used for payment as soon as possible, within 14 days at the latest.

Received the wrong product or is the product damaged?
Did you accidentally receive the wrong product or did the product arrive damaged? Please contact us within 24 hours of receipt at info@iconic-elements.com.

Please include your name and order number in your email.

You will receive a shipping label from us with which you can return the product free of charge. Send the unopened and unused product together with the packing slip back in the original packaging.

Once we have received the return package, we will send you the correct product or refund the purchase amount.

Return request in 3 steps

1. Email us at info@iconic-elements.com
   Please include your name and order number.
2. Receive a return label
   We will send you a label to stick on the package. The shipping costs will be at our expense.
3. Return the package
   Pack the product with the packing slip in the original box. After receipt we will send you a confirmation.